Returns and replacements

The right to withdraw from the contract


You have the right to withdraw from this contract within 14 days without giving any reason.


The deadline to withdraw from the contract will expire after 14 days from the date of delivery.


To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).


You can use the model withdrawal form, but it is not obligatory.


In order to meet the deadline to withdraw from the contract, it is enough for you to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.


Consequences of withdrawal from the contract


In the event of withdrawal from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs resulting from the method of delivery chosen by you other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we receive the item or until proof of its return is provided to us, whichever occurs first.


Please send back or hand over the item to the following address: NEKO - Manufaktura Drewna Marta Januszaniec Władysławowo 7a 82-300 Elbląg, immediately, and in any case not later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.


The buyer bears the costs of returning the goods.


You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.


Model withdrawal form


(this form should be completed and returned only if you wish to withdraw from the contract)


Address NEKO - Wood Manufacture Marta Januszaniec Władysławowo 7a 82-300 Elbląg, sklep@neko-toyshop.pl


I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for the performance of the following items (*) / for the provision of the following service ( *):


Date of conclusion of the contract (*) / receipt (*):


Name and surname of the consumer (s):


Consumer (s) address:


Signature of the consumer (s) (only if the form is sent in paper version):


Date:


(*) Delete as appropriate.

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